Why does life have to be so frustrating?! I mean sometimes we are only trying to get from point A to point B. In the way there are obstacles, hoops, wrong phone numbers, people who are no help at all. You find yourself three steps backwards and feeling down from doing such a simple task.

Customer Service

Now I could talk about customer service for hours and hours. However, for the point of this blog I will keep it short. Having worked in many a customer service role you could say I have a fair amount of experience. I also have a lot of people experience.

My current line of work

In my current line of work I deal with people who comes from all walks of life, from different careers, who have different illnesses or mental health conditions, who have different fitness goals and different life goals. Everyone in my book is treated with respect. A seven letter word that means so much but is quite often forgotten about, don’t you think? My point is with everyone I met I try to display professionalism, friendliness and a quirky sense of humour. The bottom line is that in my book everyone is treated the same. I try to give the best customer service that I can give.

When it goes bad!

I struggle when I have a big problem to solve and no one out of a customer service role is ready to help me. May be I am asking too much but then again may be I am not.

Let me paint you the picture!

Let me do just that. There is one more test I need to do for the IVF criteria and it something called a HyCoSy scan. Google can fill you in. In order to do this I need to have a Mirena coil removed.

Too many phone calls!

First of all I called my local GP but no, they apparently do not do such things. I was given another number to phone. But that number wasn’t recognised. I then got on to Google and had a search around other practices in the area to help us. But there were no phone numbers that I could see on their website. I tried the one number I could get and got through. But again no, they apparently stopped doing coil removal earlier this year. I was given yet another number. My poor phone was beginning to wonder what it had done to be calling so many different people. I got through to the last number and the lady asked had I spoken to the GP. My exact words were something like, “I have and they don’t do it, I have been sent on a wild goose chase, can you help?”.

I finally got a date!

After a few questions and a few calendar dates I finally have a date. It took about an hour to do all of that but I finally made it to the end. And here is my point. Did it really have to be that challenging to do such a simple thing?!

IVF

To me this is just another hoop we need to get through with a few obstacles thrown in. It is like we are being tested to make sure we are ready to progress down the children route. It is frustrating, it is challenging and it is darn right annoying as well. To do something so simple, which is to have children of my own, I need to go through many, many hoops.

What else do they want from me?

Exactly that. I have changed my diet, changed it again and finally changed it so it makes even more sense. I now eat a lot more than I did. The first few weeks were nerve-racking and scary while I looked at the amount I had to get through. Now I willingly make my own breakfasts and lunches making sure I have the correct meals and snacks. Admitting it now that I do like to snack. My appetite is back and I am not hangry as often. We have discovered that I have more muscle than fat and that is what is making my BMI and weight loss is challenging.

What else?

I changed my exercise regime and now run. Run! I do many more gym classes. In the rain, the sun and the cold I train. I do exercise when I really want to sit on the couch and eat cake. I do my own research into how best to go forward with IUI or IVF. Rosie and I ring many different people to try and get an answer. We have become massive Google fans as well. We read articles, forums and much more just to see if there is anything else I can do except wait.

I know it will be worth it!

Now, I know in the end it will all be worth while but I am also aware we are going through many different hoops. A lot of hoops before we even get to the massive ones that IUI or IVF will throw at us. I know I will have a little rant and then pick myself up and carry on. I have a goal to get to and I am going to try my hardest to get there.

-Helen